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Complaint’s procedure:
At Joshi Advocates invite you to inform us of your complaint immediately if at any point you become unhappy or concerned about the service allowing us to provide you a swift resolution. You can raise any problem or concern formally by directly communicating with Khyati Joshi by submitting your complaint by post to the company address: Joshi Advocates Ltd, Adam House, 7-10 Adam Street, The Strand, London WC2N 6AA, Tel: 07462425149, email @joshiadvocates.co.uk We will investigate your complaint and provide you with a response within 2 working days up to 8 weeks from receiving the complaint. If you are not satisfied with the resolution of your complaint you may contact the Legal Ombudsman.
The Legal Ombudsman is a free, impartial and independent service set up by the Government which deals with complaints about the service you have received. If we are unable to resolve the complaint with you then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates problems about poor service from lawyers. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
• Within six months of receiving a final response to your complaint and
• No more than one year from the date of the act / omission that gave rise to the complaint; or
• No more than one year from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman please contact them: Contact details: Visit www.legalombudsman.org.uk Call 03005550333 between 9am to 5pm. Email enquiries@legalombudsman.org.uk Legal Ombudsman PO BOX 6167, Slough, SL1 0EH Legal Ombudsman decision data website page: https://www.legalombudsman.ork.uk/information-centre/data-centre/ombudsman-decision-data/
You may also contact CILEx Regulation directly and raise your concern by telephone or in writing. CILEx Regulation will investigate free of charge, allegations of misconduct made against members of CILEX or firms authorised by CILEx Regulation. Complaints must be made within 12 months of the event that gave rise to the complaint or within 12 months of you having knowledge of the event. You can contact CILEx Regulation Room 301, Endeavour House, Wrest Park, Silsoe, Bedford MK45 4HS. Telephone: 01234 845770 Email: info@cilexregulation.org.uk
In the alternative, Alternative Dispute Resolution bodies exist such as Promediate (UK) Limited address: Brow Farm, Top Rd, Frodsham WA6 6SP, open 24 hours, Tel: 01928 734630, website: https://www.promediate.co.uk which are competent to deal with complaints about legal services should both you are our firm with to use such a scheme. Please note, that currently we do not engage in ADR as we believe the complaint investigation services offered by CILEx Regulation and the Legal Ombudsman are more appropriate.
Privacy Notice
Our contact details JOSHI ADVOCATES LTD Adam House, 7-10 Adam Street, The Strand, London WC2N 6AA 07462425149 YouTube channel : Joshi Advocates London Designated Data Protection Officer: Khyati Joshi Contact details: same as above What type of information we have Personal identifiers, contacts and characteristics (for example, name and contact details) - All personal information such as names, dates of birth, contact details, immigration history, relationship documents, financial documents, decisions issued by the Home Office/Courts, legally binding agreements etc How we get the information and why we do we have it Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: (a) Your consent. You are able to remove your consent at any time. You can do this by contacting us using the contact details above. (b) We have a contractual obligation. (c) We have a legal obligation. (d) We have a vital interest. (e) We need it to perform a public task. (f) We have a legitimate interest. We get the information from the client or with consent from the Home Office/Court. We get the information upon the client’s instructions having signed Client care letter which including a Letter of Authority What we do with the information We request client’s instructions on how to take legal action based on the documents and legal advice. How we store your information We store the information on a secured computer which does not have any other cloud base software allowing optimum security. We are required by CILEx Regulation to hold copy of the data for 6 years. We hold the same in scanned format. Upon 6 years completion, the file held on the computer is deleted permanently. We do not Your data protection rights As per GDPR Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances. Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us using the contact details listed above if you wish to make a request. How to complain You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113